Water Concerns

Addressing Your Water Concerns

Where We Are

Residents know the City of Parkland (City) has always advocated on behalf of residents and continues to do so. Often residents reach out to a member of the City Commission to have their voice heard. When it is a City matter, it is handled as effectively and efficiently as possible. If it’s a matter under the purview or jurisdiction of another entity, government or otherwise, we help facilitate your voice being heard by the right audience. 

The City has fielded an abundance of comments, complaints, and reports about Parkland Utilities, Inc.—a privately owned and operated water utility that is not affiliated with the City. While the City lacks oversight authority over a water utility, the City has advocated for residents to The Florida Department of Environmental Protection (DEP). The DEP has indicated the water quality of Parkland Utilities meets minimum standards. Ensuring the minimum standards are met or exceeded is the extent of DEP’s role and authority. 

Florida Public Service Commission

The Public Service Commission (PSC) can help customers directly. The PSC deals with delivery of service (or poor delivery of service), customer service (or lack of), efficiency (or inefficiency), ability of a water utility to quickly notify customers of the need to boil water, and much more. While the PSC cannot address water quality, that is the DEP’s jurisdiction, it can address these other areas of service. The PSC can sanction, fine, remove certifications and licenses, and take measures to force a water utility into compliance. Please contact the PSC directly if you are unhappy with your utility service. As of Summer 2025, the PSC had received only one complaint regarding Parkland Utilities, Inc. 

How to Proceed

Residents can submit a formal complaint to the PSC

When filing a complaint, remember the PSC does not address water quality. Be sure to include address, account number, and an explanation of your service issues. The PSC can investigate non-water quality matters such as the sufficiency of notifications and customer service response times and may require the utility to respond or take corrective action.